Returns Policy
We stand behind our coffee. If you\'re not satisfied, we\'ll make it right.
Quality Guarantee
If you receive coffee that doesn\'t meet our quality standards (damaged, stale, or incorrect), please contact us within 7 days of delivery. We will:
- Replace your order at no additional cost, or
- Issue a full refund to your original payment method
Change of Mind
Due to the perishable nature of coffee, we cannot accept returns for change of mind. However, if you\'re unhappy with a particular roast, reach out — we may be able to help.
Damaged in Transit
If your package arrives damaged, please take photos and contact us within 48 hours. We\'ll arrange a replacement immediately.
How to Request a Return
Contact us at [email protected] with:
- Your order number
- Description of the issue
- Photos if applicable
We aim to respond within 24-48 hours.